One thing I am learning from work and my Agile training is that management, left to its own, will always misalign with what is needed. To me this is government, ALL government, in spades.
Why the 'left' believes that armies of office workers and overstaffed service is good for the people is beyond me. They react that way because conservatives cut benefits from the poor when they come into office.
I think it will be a lot better when we start aligning our services with what people want.