MH, I appreciate you taking the time to discuss this issue with everyone here. You really don't need to.
I think the issue I'm hearing often isn't about good board vs. open board though. It's about consistency in moderation, and also style. When you're not consistent in enforcing the rules, it does feel personal.
And I know it gets difficult dealing with our complaints all the time, but nobody is forcing you to be moderators.
It's like working in a call-centre, sure it sucks, but no matter how kooky the person is being at the other end of the line, you still need to keep it cool you can't start yelling back at the person. Otherwise you're in the wrong position for the task.
And I'm not using 'you' as in you personally. I mean you as in the moderation team.
There is just no justification for talking down to posters no matter how crazy they are and a little consistency would help a long way in making sure things aren't taken personally.
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